Refund and Return Policy
Thank you for shopping at Black Beard Fire.
30-Day Return Policy
We want to ensure your complete satisfaction with our products. If you're not entirely satisfied with your purchase, we're here to help.
Eligibility for Return
To be eligible for a return, your item must be in the same condition as you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.
Please note that all returns are subject to a restocking fee, which will be deducted from your refund. This fee helps cover the costs associated with processing and restocking returned items.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Initiating a Return
To start a return, you can contact us at firstname.lastname@example.org. Please include your order number and the reason for the return in your email. We will provide you with instructions on how to proceed with the return process.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item on our website.
Upon receipt and inspection of your return, we will notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.